Page 189 - CityofBurlesonFY25AdoptedBudget
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2024-25 ANNUAL PROGRAM OF SERVICES
Supplemental Budget Items
2024-2025
Addition of Radio Technician position ($123,543)
Funded through the I.T. Support Services Fund
Performance Measures
Measure FY 2023-2024 FY 2023-24 FY 2024-25
Target Estimate Goal
1 hour First Response SLA 80% 50.2% 80%
4-day Time to Resolution 80% 92.6% 90%
SLA
Customer Survey Rating 4.5 4.9 4.5
(out of 5 stars)
Server Up-time NA NA 98%
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