Page 186 - CityofBurlesonFY25AdoptedBudget
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2024-25 ANNUAL PROGRAM OF SERVICES
Information Technology
The Information Technology Department (BTX-IT) plays a critical role in ensuring the smooth operation
of the city’s technology ecosystem. The department provides a wide range of essential services,
including:
o IT Operations Division: Manages and maintains the city's technological infrastructure, including
networks, servers, and hardware, ensuring they are secure, reliable, and up-to-date
o Software and Application Support Division: Supports the software and applications used by city
departments, ensuring they function correctly and meet the needs of both employees and
residents
o Service Desk Division: Provides efficient technical support to city employees, promptly resolving
IT-related issues and ensuring that staff can effectively use technology in their work.
o GIS Services Division: Provides Geographic Information System (GIS) services, which support
various city functions, such as urban planning and emergency response, through mapping and
spatial analysis
o Project Management Division: Oversees IT-related projects, ensuring they are completed on
time, within budget, and in alignment with governance standards
o IT Administration Division: Manages the overall operations of the BTX-IT department, including
budgeting, strategic planning, procurement, and policy development.
Additionally, BTX-IT is responsible for several key functions across the department:
o Cybersecurity: Implements robust measures to protect the city's digital assets from cyber
threats, including malware, phishing attacks, and data breaches
o Telecommunications: Manages the city's telecommunications infrastructure, including phones,
radios, and cellular devices, ensuring effective communication within the city and with residents
o Data Management: Ensures that the city's data is secure, accessible, and compliant with
relevant regulations
Overall, BTX-IT plays a vital role in supporting the efficient and effective delivery of municipal services,
enabling the city to meet the needs of its residents and employees in a rapidly evolving technological
landscape.
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