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FIRE DEPARTMENT

DEPARTMENT DESCRIPTION:
The mission of Keller Fire Rescue Department is to provide professional emergency services with pride through Preparation,
Prevention, and Education, to assure a safe and quality environment for the citizens of Keller. Keller Fire Rescue is divided into
four divisions: Administration, Fire Operations, Emergency Medical Services, and the Office of Emergency Management. The
Fire Chief provides direct oversight and leadership for the entire department and serves as the Emergency Management
Coordinator. Fire Operations Division is led by a Deputy Chief who manages the Emergency Medical Services Division and
provides direct supervision over three Operations Battalion Chiefs and the Chief Training Officer. The Chief Training Officer
serves as the Fire training coordinator and Safety officer. The Fire Prevention Division is led by the Fire Marshal. The Fire
Marshal and Fire Inspector work closely with the city’s Development Review Committee to ensure compliance with all fire code
issues. They also keep developers, builders, and business owners apprised of code requirements to ensure life safety systems
and code-mandated requirements are met. The Administrative Secretary is a civilian employee whose role is to address citizen
inquiries and assist with tracking departmental financial transactions.

DEPARTMENT GOALS:
1. Effectively and efficiently fulfill the obligations of delivering services at the highest levels of competency, including emergency
medical care and transport to the citizens and visitors of Keller.
2. Provide professional development and succession planning programs to provide a career progression template for current and
future members to follow for career advancement.
3. Maintain turnout time and emergency response travel times in accordance with performance measurement indicators
established by the department.
4. Continue participation in the Texas Fire Chiefs Association Best Practices Program
5. Continuously analyze the current and future needs of the department.
6. Continue to annually review and revise departmental policies and procedures to ensure they are current and meet the dynamic
nature of the fire service
7. Expand current fire safety and injury prevention programs through the development of a community outreach program and
interaction with community stakeholders.
8. Improve patient survivability of cardiac events through responder actions, interventions, interaction with hospitals; and meeting
or exceeding established standards by the American Heart Association Mission Lifeline program. The national standard is 90
minutes or less.
9. Ensure compliance with the regional Emergency Operations and Hazard Mitigation Plans
10. Provide early severe weather notification to the community through the use of a Mass Communication System and Outdoor
11. Ensure compliance with training requirements for City staff in accordance with the National Incident Management System
(NIMS).
12. Continue to work to enhance the value of the Community Emergency Response Team (CERT) to the community by greater
involvement and publicity
13. Provide training opportunities and events to maintain member interest in Keller’s Community Emergency Response Team
(CERT).
14. Provide training opportunities for EOC staff through FEMA’s Emergency Management Institute (EMI) and Tarrant County
College to facilitate better involvement in the program.
15. Continuously improve the operations of the City's EOC through the use of an EOC Working Group comprised of members of
each city department represented in the EOC.
DEPARTMENT OBJECTIVES:
1. Provide consistent and excellent customer service to the citizens of Keller, members of the department, and the employees of
the City of Keller
2. Ensure the proper efficient, ethical, and effective utilization of City of Keller resources for life safety and quality of life for the
community stakeholders.
3. Continuously review, update, and communicate the mission of the department to ensure adherence to the department’s core
values of Pride, Community, Service, Preparation, Prevention, and Education
4. Encourage private and public partnerships to ensure quality training opportunities, fire safety programs, and improved quality
of life within the City of Keller.
5. Ensure that our staff, both administratively and operationally, receives the high quality training to maintain a state of readiness
to meet the needs of our community and our commitment to our regional emergency services obligation as well as to maintain
our current Insurance Services Organization (ISO) Class 2 Rating and Best Practices Recognition status.
6. Continuously review, and update as necessary, the department’s plan for quality improvement through the use of performance
measures.
7. Maintain positive liaisons with neighboring communities and fire services organizations locally, regionally, and nationally to
keep abreast of developments affecting the City of Keller and its emergency services

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