Page 70 - City of Fort Worth Budget Book

Communication and
General Fund Public Engagement

The Department is composed of four distinct work areas: Communications, Community Engagement, FWTV and
the City Call Center. The Communications division oversees all communications for the City of Fort Worth. This
includes media relations, email marketing, internal and external communications, social media, graphic design,
and the city’s website. The Community Engagement Office is responsible for community outreach and education
through regular contact with neighborhood associations, schools, and community organizations. The office is also
provides training on a variety of topics and facilitates city special events and meetings. The City Call Center
responds to all resident contacts that come in through the city’s primary phone number, chat, texts, web Intake,
MyFW app, email and voice mail channels. The division is the sole support f o r the city’s Customer Relationship
Management system - MyFW - which includes all platforms – Web Intake, Texting, Worker App and Citizen App.
FY2024 DISCUSSION AND SIGNIFICANT CHANGES

The Recommended Budget:

• Increases by $120,862 for the addition of one (1) authorized position (AP) for fiscal support and
supporting costs
• Increases by $253,157 in salary and benefits for previously approved costs associated with pay for
performance, step increases, rising health care costs and pension contributions
• Increases $15,237 for allocations associated with retiree health,risk, workers compensation, death
benefits and IT Services

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