Page 64 - ArlingtonFY24AdoptedBudget

Business Plan

Invest in Our Economy Scorecard

FY 2021 FY 2022 FY 2023 FY 2024
Dept. Key Measures
Actual Actual Estimate Target
General Citizen perception that Arlington is a great place
to operate a business [annual survey] 47% 51% 50% 60%

General Citizen perception that Arlington is a great place
to work [annual survey] 51% 49% 52% 60%
ED ROW Permits Issued 697 870 900 1,000
ED ROW Permit Damage Investigations 58 137 100 100
ED ROW Complaints Investigated/Resolved 161 320 110 250
st
PDS Turnaround time to 1 comments for
commercial construction plans within 12
business days 97% 98% 96% 95%

PDS Turnaround time for building inspections within
24 hours 100% 100% 100% 100%
PDS Striving to provide exceptional customer service
in our permitting process by maintaining an 80%
or higher average of “4+” rating in overall
customer experience New Measure in FY 2023 80% 80%
ED Marketing partnership visits 80 207 100 100
ED Recruitment leads 54 37 90 90
ED Leads to prospects 38 39 60 60
ED On-Site Business Visits 126 168 100 100
ED Royalties from real estate holdings $4,518,476 $9,247,276 $6,500,000 $6,500,000
ED Recruitment related events attended 6 5 15 10

FY 2024 Adopted Budget and Business Plan 55 City of Arlington, Texas