Page 223 - ArlingtonFY24AdoptedBudget

Internal Service Funds

Department Diversity
By Race and Gender

American Native
Black or Some Other
Hispanic Indian and Hawaiian and
White African Asian or Two or Female Male
or Latino Alaska Other Pac.
American More Races
Native Islander
City of Arlington Population 37.6% 29.9% 22.4% 6.6% 0.2% 0.3% 3.1% 51.0% 49.0%
City Organization 51.8% 22.0% 18.4% 3.5% 0.8% 0.2% 3.3% 38.0% 62.0%
Information Technology 52.5% 15.3% 11.9% 15.3% 0.0% 0.0% 5.1% 30.5% 69.5%

City-wide Budget Impacts

FY 2024 expenditures are impacted by compensation adjustments effective October 2023 ranging from 2%-6% that vary by job
family.

Scorecard
Information Technology FY 2021 FY 2022 FY 2023 FY 2024
Key Measures Actual Actual Estimate Target
File server availability 99% 99.98% 99% 99%
Website availability 98.67% 99.84% 99% 99%
Network uptime 99% 99.52% 99% 99%
Email Phishing/Snag Rate 3.25% 2.38% 3% 3%
Helpdesk abandon rate 6.9% 9.18% 8% 8%
Percentage of customers satisfied or very satisfied
with IT Services New Measure in FY 2023 80% 80%
Governance Projects Schedule (Active vs. Actual) New Measure in FY 2023 75% 75%
Governance Projects Budget (Planned vs. Actual) New Measure in FY 2023 78% 78%

Information Technology Fund Expenditures

Actual Budgeted Estimated Adopted
FY 2022 FY 2023 FY 2023 FY 2024
Administration $ 440,842 $ 346,915 $ 349,879 $ 337,749
Project Management 817,558 1,014,609 876,795 960,412
Business Development 541,852 713,510 729,942 735,878
Software Services 3,885,980 4,522,439 4,321,114 5,033,288
Network Support 2,058,926 2,144,985 2,181,982 2,284,591
Server Support 2,585,155 3,100,548 2,916,844 2,875,559
Customer Support 3,310,296 3,986,182 3,941,308 4,249,988
IT Security 786,948 1,025,231 1,256,220 1,344,739
IT Projects 705,360 2,491,800 1,023,800 5,020,810
TOTAL $ 15,132,917 $ 19,346,219 $ 17,597,884 $ 22,843,014

FY 2024 Adopted Budget and Business Plan 214 City of Arlington, Texas