Page 239 - CityofMansfieldFY23Budget
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Department Name:
Utility Administration
Mission Statement:
To provide support and resources necessary to grow a strong team and internal culture for the delivery of exceptional utility
services.
Services Provided:
1. Meter Services, including but not limited to readings, changeout, new-connects and sets.
2. Water Conservation and Education
3. Customer Service, including billing and collections
4. Industrial Pre-Treatment
CITY COUNCIL’S STRATEGIC PRIORITIES N O R T H
Noteworthy Organizational Remarkable Together Healthy
Essentials Excellence Experiences as One Economy
Consistently Strong team Distinctive Create Sustainable assets,
high-quality and internal services and community financial strength &
services culture amenities connections growth
N O R T H
Goal #1 ● ●
Maintain on time billing for all Retail and Wholesale Customers each month.
Objectives
1. Utilize all resources to ensure accurate and timely reads for billing each month.
2. Evaluate and replace meters as they are dying to prevent backlogs of meter replacements.
3. Evaluate meter readings during billing process to ensure accuracy.
Actual Actual Budget Budget
Performance Measures 2019-2020 2020-2021 2021-2022 2022-2023
Payments Processed 261,269 264,491 287,190 269,780
Payments per FTE 43,545 52,898 46,927 53,956
Active Meter Accounts 23,367 24,346 23,834 24,832
N O R T H
Goal #2 ● ● ●
Provide timely information and communications to keep residents and customers informed of what is going on in their Utility.
Objectives
1. Negotiate and renew contract for WaterSmart customer portal.
2. Continue to utilize leak detection and notifications to inform customers they may have a leak.
3. Maintain and update all communication media to ensure relevant and accurate information is available.
Actual Actual Budget Budget
Performance Measures 2019-2020 2020-2021 2021-2022 2022-2023
Customer Portal Registrations 2,828 3,772 4,700 5,700
Notified Leak Alerts 6,271 8,218 8,000 8,000
Portal Messaging/Open Rate N/PM 54% 57% 58%
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