Page 124 - HurstFY23AnnualBudget
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APPROVED BUDGET FISCAL YEAR 2022-2023
• Continue to provide leadership that supports the City Council, including implementation
of the City Council’s Strategic plan
• Continue to increase communications, opportunities for citizen input, and public
awareness of city services
Objectives:
• To respond promptly to citizen comments and requests
• To continue to align departmental goals to the Strategic Plan
PERFORMANCE MEASURES
Input: PY ACTUAL CY ESTIMATE PROJECTED
# of Full-time Positions 3 3 3
Workload/Output:
Citizen requests for service received:
Phone or online requests for service 110 256 350
Service Request Console (mobile
app/telephone) 290 450 597
Effectiveness:
Average requests per week 7.69 13.5 18.2
Efficiencies:
Citizen requests initiated on day of receipt 98% 98% 98%
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