Page 124 - FortWorthFY23AdoptedBudget

General Fund

Summary of Services and Performance Measures

FY21 FY22 FY23
Key Measures Actual Actual Target Desired Level

Fair Housing
Responsible for: (1.)the investigation of discrimination complaints against any individual or group in housing on the basis of race, color,
sex, religion, disability, national origin, familial status, sexual orientation, transgender, gender identity or gender expression; and
(2.)providing educational outreach services related to the provisions of fair housing laws.
Housing discrimination complaints resolved within 100
days of filing (excluding those pending hearing or NA 62% 50% 50%
litigaton).

Compliance with executed conciliation agreements. NA 100% 100% 100%
Complaints are processed, and NOCs mailed, within 10 NA 100% 100% 100%
days of recepit signed/notarized complaint.
Enter inquiries into HEMS within 24-48 business hours NA NA 100% 100%
of receipt of the complaint
Cases submitted to the U.S. Department of Housing
and Urban Development for closure are accepted for NA 100% 100% 100%
payment.

Fair Employment
Responsible for: (1.)the investigation of discrimination complaints against any individual or group in employment on the basis of race,
color, sex, religion, disability, national origin, age, sexual orientation, transgender, gender identity or gender expression; and
(2.)providing educational outreach services related to the provisions of fair employment laws.
50% of Employment discrimination complaints resolved
within 180 days of filing (excluding those pending NA 52% 50% 50%
hearing or litigaton).
95% of cases submitted to the U.S. Equal Employment NA 97% 100% 100%
Commission for closure are accepted for payment.

ADA / Title VI & Public Accommodations
Responsible for: (1.)the investigation of discrimination complaints against any individual or group in public accommodations and the
provision of municipal services on the basis of race, color, sex, religion, disability, national origin, sexual orientation, transgender, gender
identity or gender expression; and (2.)providing educational outreach services related to the provisions of Americans with Disabilities Act
(ADA) and other Civil Rights laws.

Public accommodation charges are closed within 180
days of filing. NA 0% 50% 50%
Respond to ADA complaints within 48 business hours
of receipt. NA 100% 100% 100%
Respond to accommodation requests within 24-36
business hours of receipt. NA 100% 100% 100%

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