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General Fund

Drainage reviews completed within in 10 business days 94% 96% 90% 90%
Floodplain reviews completed within in 15 business days 92% 91% 90% 90%
(before CY2020, goal was one month) (%)

Grading permit reviews completed within 10 business - 90% 90%
days

Average customer survey rating out of 5 (for drainage 4.3 3.7 3.5 3.5
reviews)
Trend data - average number of drainage review cycles 3.1 2.9 2.5 2.5
to acceptance

Transportation Development Review
Transportation Development Review (TDR), reviews Traffic Impact Analysis (TIA) for new development projects to determine compliance
with the City's Master Thoroughfare Plan (MTP) and standards in a flexible, timely and predictable manner. The TDR team focuses on
safety (compliance with standards) and delivering an exceptional customer experience.

TIA reviews completed within 10 business days (%) - - 95% 95%

Development Services Water Section
Development Services Water Section (DSWS), reviews plats and construction documents to verify design is in accordance with CoFW
standards in a flexible, timely and predictable manner. The DSWS team focuses on safety (compliance with standards) and delivering an
exceptional customer experience.
Water/Sewer Study reviews completed within 10 - - 80% 80%
business days (%)
Miscellaneous project requests completed within 6 - - 80% 80%
business days (%
Encroachment requests completed within 7 business - - 80% 80%
days (%)

30-Day Shot Clock Plat Reviews completed within 10 - - 80% 80%
business days (%)

Human Resources

Implement best practices for recruitment, hiring and retention.

Reduce hiring times from the sixty day City-wide KPI to - - 45 days 45 days
45 days in Development Services.
Reduce turnover to less than 15% in all areas of the - - <15% <15%
department.

Financial Management
Provide sound financial management for the Executive and Managerial teams.

Project Revenue within a 10% variance - - 10% 10%

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