Page 118 - FortWorthFY23AdoptedBudget

General Fund

Assist our customers; residents, developers, contractors, engineers, and architects, navigate the permitting, registration, and licensing
activities required by adopted City ordinances.

Average call wait time (mins) 12:55 mins 14:01 mins 3:00 mins 3:00 mins
Customer Relationship Management (CRM) service 95% 95% 95% 95%
requests with a turnaround time of 48 hours (%)
Commercial building permit applications routed within - 87% 90% 90%
24-hours (%)

Average in person wait time (mins) 11:56 mins 19:53 mins 20:00 mins 20:00 mins

Incoming calls answered (%) 85% 90% 90% 90%

Trend Data: Call Volume 101,963 99,226 100,000 100,000

Contract Management Section
To assist the development community in the preparation, execution and filing of agreements that initiate development funded infrastructure
improvements such as roadways and water, sewer and stormwater pipe networks; and that enable the collecting of annual fees for ROW
encroachments.
Average length of time it takes from application to
execution of a CFA (minus customer time) that had a 7 days 7 days 7 days 7 days
Pre-Development Conference
Average length of time it takes from application to
execution of a CFA (minus customer time) 7 days 7 days 7 days 7 days
CFAs processed and total valuation 150 / $193M 136 / $250M 166 / $225M 166 / $225M
New CFA process projects completed (CFA, IPRC
review, and Greensheet package) with City processing 90% 90% 90% 90%
times within 97 days (% of completed projects completed
within 97 days)

Development Facilitation
To provide developers with guidance and the assistance and special handling necessary to plan and then navigate development projects
through the City's various development review and entitlement processes in the most effective and expeditious manner possible.

CFA that had a Pre-Development Conference (%) 49% 53% 55% 90%

Number of Active Facilitated Projects (#) 76 132 100 100
Average building permitting review time for $1M+ 26 days 23 days 25 days 25 days
projects (days)

Overall satisfaction with the effectiveness of the PDC in
delivering site specific information in an orderly and 93% 93% 95% 95%
timely conscious manner (%)

Average time to issue building permits for projects that 22 days 18 days 25 days 25 days
receive Economic Development incentives (days)

Strategic Operations

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