Page 251 - City of Mansfield FY22 Operarting Budget
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Performance Measures
Actual Actual Budget Budget
Administration 2018/2019 2019/2020 2020/2021 2021/2022
Demand
Service Departments Supervised 8 8 8 8
Workload
Utility Projects 14 12 10 16
Productivity
Ground Storage Capacity (million gal.) 3.72 3.72 7.22 7.22
Elevated Storage Capacity (million gal.) 4.00 4.00 6.00 6.00
Pumping Capacity (daily million gal.) 60 60 67 67
Department Meetings 22 18 24 24
Effectiveness
Public Water System Rating Superior Superior Superior Superior
Percent Meeting Monthly Standards 100% 100% 100% 100%
Treatment Capacity (million gal.) 45 45 45 45
Actual Actual Budget Budget
Billing & Collections 2018/2019 2019/2020 2020/2021 2021/2022
Demand
Active Meter Accounts 22,408 23,367 23,134 23,834
Workload
Payments Processed 255,271 261,269 281,559 287,190
Walk In Customers (monthly) 1,739 1,040 2,177 2,220
New Utility Accounts (annually)* 3,071 2,884 3,123 3,185
Receptionist & UB Calls (monthly) 5,214 7,038 5,319 5,425
Productivity
Staffing 7 7 7 7
Payments per FTE 42,545 43,545 46,927 47,865
FTE per Capita 12,235 12,620 12,871 12,871
Effectiveness
Percent Billed 100.0% 100.0% 100.0% 100.0%
*Includes residential, commercial, irrigation locations, etc.
Actual Actual Budget Budget
Meter Reading & Repairs 2018/2019 2019/2020 2020/2021 2021/2022
Demand
Active Meter Reads (monthly) 22,408 22,841 22,919 23,872
Workload
Avg AMI/AMR Meters Read (monthly) 22,408 22,841 22,919 23,872
Meter Re-Reads (annually) 2,490 1,906 2,779 1,093
Meter Sets (monthly) 52 73 63 90
Customer Service Requests-Other (annually) 14,682 16,055 21,111 7,891
Cut Offs (annually) 3,184 4,062 2,088 3,248
Meter Change Outs (annually) 1,127 1,138 948 168
Register Change Outs (annually) 306 629 650 35
Reading History (annually) 161 137 188 13
Productivity
Staffing 7 7 7 7
Meters per FTE 3,201 3,263 3,274 3,410
Service Calls per FTE 2,374 2,652 3,015 1,127
Effectiveness
Percent of Meters Read (monthly) 100% 100% 100% 100%
Meter Reading Accuracy 99.0% 99.0% 99.0% 99.0%
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