Page 250 - City of Mansfield FY22 Operarting Budget

UTILITIES ADMINISTRATION

MISSION STATEMENT:

The mission of the Utility Administration Department is to
direct the Utilities Division's operations by maximizing the
use of all available equipment, staff, and assets to provide the
citizens with “Superior” utility service that is second to none.

Services Provided
• Billing, Collections, and Customer Support.
• Water Conservation and Education.
• Meter Services.

Accomplishments in FY 2020-2021
• Fitch AAA Bond Rating.
• Increased educational reach through partnerships and virtual learning platforms.
• Maintained an exceptional level of service during the pandemic.

FY 2021-2022 Goals & Objectives

1. Ensure accuracy for all meter readings and billing.
• Evaluate meter readings during the billing process to ensure accuracy.
• Schedule work orders as needed to ensure correct meter reading.
• Determine the accuracy of meter readings through Harmony.

2. Maintain positive relationships with customers through superior customer service.
• Educate customers with respect to water conservation and efficient usage through self-tracking
via the WaterSmart Portal.
• Ensure all customer calls, email inquiries, and WaterSmart portal feedback is responded to
promptly.
• Continue to provide timely communications through all media outlets.

3. Deploy new Enterprise Resource Planning (ERP) software as it relates to Water Utilities operations.
• Ensure all necessary staff has the training needed to switch to the new systems.
• Adapt or integrate all supplemental systems into the new ERP.
• Utilize improved functionality with billing systems to provide customers with a better online
payment experience.

Contact: Jeff Price, 817-728-3602

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