Page 210 - City of Mansfield FY22 Operarting Budget

BUILDING SAFETY DEPARTMENT

MISSION STATEMENT:

The mission of the Building Safety Department is to provide a quality service
to the residents and property owners of Mansfield by ensuring the health,
safety, and welfare of the public through enforcement of the adopted codes.

Services Provided
• Process applications and issue permits for new commercial and
residential projects.
• Conduct inspections on commercial and residential property.
• Respond to inquiries related to the development, construction, and
remodels in the community.

Accomplishments in FY 2020-2021
• Effectively implemented online permitting and plan review services. Over 80% of the permit
applications issued and reviewed in FY 20/21 were through the City’s online permit software
portal, enabling the public to self-serve and bypass City Hall altogether during the COVID-19
pandemic.
• Due to the pandemic, we implemented virtual inspections (water heater replacements, furnace
replacements, etc.) for occupied homes utilizing the “Zoom Mobile” or "FaceTime" apps on City
provided iPad’s, thus eliminating face-to-face interaction with the homeowner and maintaining
recommended safety measures.
• Upgraded one city truck that was incurring high maintenance costs and upgraded staff’s
computers to be more effectively utilized for online services.

FY 2021-2022 Goals and Objectives

1. Consider ways to reduce permit application cycle time.
• Expand the over-the-counter process to some residential repair permits.
• Develop a more simplified process for review of remodels and interior finishes
• Continue to evaluate and consider a new permitting system and inspection software.

2. Maintain sufficient resources to meet our service level.
• Evaluate current and needed resources to address changing demand for service with the
technology upgrade.
• Develop and implement a vehicle replacement plan.
• Continue to evaluate and consider any equipment and communication devices needed for a new
online presence.

3. Prioritize and update department policies and procedures publications.
• Update department policies and procedures, outlining processes and responsibilities as we
continue to transfer to a virtual permitting system.
• Update current front counter handbook to ensure consistency and continued service when short-
staffed and provide onboard and cross-training for new and existing staff.
• Maintain front-end duty and phone coverage Monday through Friday (8:00 AM –5:00 PM) to all
public inquiries.

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