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INFORMATION TECHNOLOGY FUND

ADMINISTRATION DIVISION (119-18-181)

DEPARTMENT DESCRIPTION:
The Information Technology division is responsible for all information technology needs within the City of Keller.
Responsibilities include networking, network security, desktop computer support, desktop applications, printer maintenance,
departmental software application support, email, IP Telephony, security video camera support, cable television production,
cable television programming, audio visual support, public library patron/staff support, general citywide communication, and
the procurement of all hardware and software. Activities also include the establishment and implementation of appropriate
policies and procedures related to information technology. Information Technology provides technical support to the Northeast
Tarrant Communications Center (NETCOM) that provides dispatch, animal control, and jail services to Westlake, Southlake,
Colleyville, and Keller.

DEPARTMENT/DIVISION GOALS:
1. Provide timely and efficient technical support services to all departments.
2. Ensure that all City software is properly licensed and documented.
3. Provide project management to all technology related projects within the City.
4. Maintain the City’s communication infrastructure to ensure reliable voice and data service to all City facilities.
5. Maintain a document imaging system to reduce physical file storage requirements and improve access to critical information.
6. Assist the Administration department to continually review communication tools and advancements in technology and
respond to the needs of our citizens by fostering open, responsive, and accessible communications.

DEPARTMENT/DIVISION OBJECTIVES:
1. Increase productivity and decrease cost of providing city services through the implementation and support of technology
based services.
2. Maintain the Keller Technology Plan (KTP) as a prioritization and management tool for information technology (IT) projects
throughout the entire organization.
3. Maintain the City’s network/data center to reduce cost, eliminate duplication, and improve performance of information
technology services.
4. Maintain comprehensive backups for all City servers, including offsite storage of all backup media.
5. Maintain the City’s cable television channel to provide quality programming that informs and educates Keller citizens about
city-related news.

SERVICE LEVEL ANALYSIS:
FY 2021-22
FY 2019-20 FY 2020-21 FY 2020-21 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Physical application/file/storage servers 23 23 26 26
supported/maintained
Desktop/laptop computers 319 310 316 314
supported/maintained
Public Safety mobile data computers 29 29 31 31
(MDC) maintained
Printers Supported/maintained 55 55 55 55
Telephone handsets 332 342 342 348
supported/maintained
Network equipment supported/maintained 105 110 110 110

Multi-function copy machines supported 16 16 16 16
Scanners supported/maintained 85 95 91 91
Tablet computers supported 82 82 80 80
Video security cameras 208 225 210 225
supported/maintained

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