Page 122 - FortWorthFY22AdoptedBudget

General Fund

SUMMARY OF SERVICES AND PERFORMANCE MEASURES

FY20 FY21 FY22
Key Measures Actual Estimated Target Desired Level

First Responder Services
From 43 fire stations located throughout the city, provide first responder services for all hazards and medical emergency calls.

Fire turnout time 80 seconds or less 90% of the time 92.2% 91.9% 90.0% 100%
EMS turnout time 60 seconds or less 90% of the time 76.9% 78.2% 90.0% 100%
Fire & EMS travel time 4 minutes or less 90% of the 42.6% 37.6% 90.0% 100%
time
Full alarm response time 8 minutes or less 90% of the 59.8% 62.9% 90.0% 100%
time
Residential structure fires contained to the room of 54.0% 50.9% 55.0% 100%
origin 55% of the time

Emergency Management
Special Needs Assistance Program (SNAP) is an emergency preparedness database available to any resident of North Central Texas,
adult or child, who may have an access or functional need that would require assistance before, during or after an emergency or local
disaster. FortWorthTexasAlerts is a communication platform that connects public safety to the communities that they serve, allowing
communication through text, email, and voice messages. It replaced the NIXLE platform in January 2020. Preparedness and response
capabilities are maintained and enhanced when responsible staff train and exercise together on an ongoing basis.

# participants in SNAP 6,068 6,607 7,000 N/A
# participants in FortWorthTexasAlerts 65,984 157,278 200,000 N/A

Community Risk Reduction
Proactive outreach to the community providing fire and other emergency risk reduction education/information.

# of commercial fire inspections completed 4,175 3,759 7,500 9,900
# citizens who received public education 62,949 23,878 75,000 75,000

Emergency Call Center/Dispatch
Answer 911 calls for emergency assistance and dispatch appropriate Fire Department response teams.

Emergency calls answered within 15 seconds 95% of 98.2% 95.6% 95.0% 100%
the time
Emergency calls processed within 64 seconds 90% of
the time 77.9% 75.2% 90.0% 100%

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