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General Fund
and telephone systems. Data Center Operations provides 24/7 support and monitoring of all of the city's IT
systems and infrastructure. Support Services includes desktop and hardware divisions that manage the city’s
computing functions and devices. This bureau also leverages Help Desk support to provide IT technical assistance
and services for all city departments.
The Services Bureau consists of the following divisions: Application Services and Business Analysis & Planning.
The Application Services includes application development and implementation of software systems together with
computer-aided dispatch (CAD) division for public safety along with database and geographic information systems
(GIS) support. The Business Analysis and Planning division provides business analysis and project management to
other city departments for technology projects.
The Enterprise Bureau is responsible for the operations and maintenance of the city’s ERP System, Security
Division, Radio Division, and Finance Division. The ERP system includes Human Capital Management Systems
(Human Resource, Time & Labor, Payroll, Pay for Performance, Recruiting, and Benefits) and the Financial
Management Systems (Asset Management, Accounts Payable, Cash Management, General Ledger, and
Commitment Control). The Security Division provides cyber threat and vulnerability analysis, early warning, and
incident response assistance. The Radio Services Division manages and operates the city’s public safety and public
works radio systems. The IT Finance team handles financial and budget management functions, allocations,
procurement of technology equipment and services for all city departments, mobility procurement and
management along with contract administration. This division is also responsible for the human resources-related
functions of the department.
FY2022 DISCUSSION
· The adopted budget includes a decrease of $125,425 for one Sr. Business Process Analyst position that
was transferred to Development Services.
· The adopted budget includes a $270,003 increase due to a 4% Pay for Performance increase.
· The adopted budget includes a $2,319,412 increase in Other Contractual Services due to an increase of
pre-authorized city contracts and an addition of transfer contracts.
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