Page 190 - Microsoft Word - FY 2022 Adopted Budget Document

General Fund Return to Table of Contents
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City‐wide Budget Impacts
FY 2022 expenditures are impacted by a 3% across-the-board compensation adjustment effective October 2021 and a 5.4%
increase in the city’s contribution to employee health coverage.

Scorecard

Communication & Legislative Affairs FY 2019 FY 2020 FY 2021 FY 2022
Key Measures Actual Actual Estimate Target
Action Center first call resolution 97% 97% 98% 97%
% of Action Center calls abandoned 17% 12% 8% 10%
Action Center calls answered 255,281 265,015 250,000 250,000
Legal deadlines met for City Council agenda posting 100% 100% 100% 100%
Percentage of citizens who agree they receive the info
they need when calling a City facility 60% 65% 64% 60%
Increase YouTube views to reach 3,000,000 views per
year 3,570,801 3,678,224 250,000 3,000,000
Increase Social Media Followers – FaceBook,
Instagram and Twitter [reported quarterly] 18% 12% 10% 25%
Increase Visits to MyArlingtonTX.com and
Arlingtontx.gov (Baseline = 518,623 visits) (11%) 47% 50% 20%
Register birth records in the Record Acceptance
Queue from the State within one business day 97% 98% 95% 95%
Ask Arlington App Downloads – based on percent of
population 1% 1% 1% 5%
Ask Arlington App Satisfaction – Number of 5-star
ratings 1,032 336 500 500

Communication and Legislative Affairs Expenditures

Actual Budgeted Estimated Adopted
FY 2020 FY 2021 FY 2021 FY 2022
Office of Communication $ 723,838 $ 971,370 $ 947,254 $ 1,123,342
Action Center 993,463 964,922 972,458 1,145,230
Executive and Legislative Support 1,766,135 1,856,468 1,848,998 1,876,538
Intergovernmental Relations 178,697 155,292 158,733 155,292

TOTAL $ 3,662,133 $ 3,948,052 $ 3,927,443 $ 4,300,401

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2020 FY 2021 FY 2021 FY 2022

Authorized Positions 41 41 41 46

Personnel Services $ 2,924,022 $ 3,152,313 $ 3,149,235 $ 3,510,184
Operating Expenses 738,111 795,739 778,208 790,217
Capital Outlay - - - -
TOTAL $ 3,662,133 $ 3,948,052 $ 3,927,443 $ 4,300,401

FY 2022 Adopted Budget and Business Plan 179 City of Arlington, Texas