Page 273 - N. Richland Hills General Budget

Aquatic Park

Who we are

NRH2O Family Water Park strives to create lifelong guests by providing a memorable family experience through
unparalleled guest service in a safe, friendly and clean atmosphere. This includes examining the entire operation from
the guest perspective and seeking to constantly improve this experience in order to create loyal guests. This also
includes focusing on overall park revenue versus expenses to ensure the fiscal sustainability of the water park and the
ability to continue to grow and innovate in future budget years.

What do we do

1 Provide a family entertainment experience 5 Develop nationally recognized park and staff
2 Develop community relations and partnerships 6 Provide local youth initial job opportunities
3 Promote the NRH2O brand throughout DFW 7 Develop future community leaders
4 Ensure a safe and clean venue 8 Expand the economic reach of NRH

Council Priorities

Quality Community Development & Revitalization x Sense of Community
Efficient & Effective Transportation System Targeted Economic Development
Safety and Security x Local & Regional Leadership
x Financial Stability Efficient & Effective Delivery of City Services
x Positive City Image

FY 2019-20 Top Accomplishments

 Achieve an overall attendance of 210,000 guests.

 Achieve an overall revenue of $4.5 Million.

 Receive a Gold level award from the Ellis and Associates risk management program.

 Increase overall group sales revenue to $1.1 million.

 Achieve a guest service score of 4.2 on the water park's guest surveys.

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