Page 207 - Manfield FY21 Budget
P. 207

BUILDING SAFETY DEPARTMENT

               MISSION STATEMENT:

               The mission of the Building  Safety  Department is  to  provide  a  quality  service  to  the  residents  and
               property owners of Mansfield by ensuring the  health, safety, and welfare of the public through
               enforcement of the adopted codes.

               Department at a Glance

               The Building Safety Department includes the Chief Building Official, two plans examiners, two permit
               clerks and five building inspectors. The Building Safety budget increased 8.98% due to merit and market
               adjustments.

               Key Goals and Objectives

               Goal 1
               Expand our online application, permitting, and inspection presence.

               Objectives:
                   •  Provide clear and accessible online applications to enable customers to readily self-serve.
                   •  Provide handouts and guides describing online permitting process and application.
                   •  Evaluate and consider a new permitting and tracking system and inspection software.

               Goal 2
               Consider the department’s current and future needs and make necessary recommendations.

               Objectives:
                   •  Upgrade mobile technology for inspectors to capture real-time inspection.
                   •  Develop and implement a vehicle replacement schedule.
                   •  Evaluate and consider any equipment and communication devices for online presence.

               Goal 3
               Improve customer experience online and in person.

               Objectives:
                   •  Restructure the list of processes and responsibilities as we transform to online permitting and
                       inspection.
                   •  Maintain front-end duty and phone coverage Monday through Friday (8:00 a.m. to 5:00 p.m.) to
                       all public inquiries.

               Performance Objectives
                   •  Provide timely, professional, detailed plan review and inspections.
                   •  Transition to digitized and web-based processes to improve efficiency.
                   •  Continue to enhance customer service to residents and contractors.








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