Page 168 - Colleyville FY21 Budget

Performance Measures & Vital Statistics

Performance Measures FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021
Target

Utility billing accuracy rate 99.9% 99.6% 99% 99% 99.8% ≥ 99.7%

FY 2021
Vital Statistics FY 2016 FY 2017 FY 2018 FY 2019 FY 2020
Target
Percentage of automatic
draft utility customers/total 17% 19% 24% 22% 31% 24%
customers
Percentage of utility
customers paying before 97% 96% 97% 97% 92% 97%
cutoff
Uncollectible utility accounts

written off at year end (water $19,150 $22,096 N/A $24,457 N/A $25,900
& sewer)

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