Page 163 - City of Bedford FY21 Budget

Fund: General
Department: Support Services
Division: Facilities Maintenance

PERFORMANCE MEASURES

ACTUAL TARGET PROJECTED TARGET
Indicator
18/19 19/20 19/20 20/21
INPUTS
# of Facility Maintenance FTEs 2 2 2 3
# of Custodial FTEs 5 5 5 5
# of General Maintenance Work Orders Generated 730 700 650 700
# of High Priority Work Orders Generated 102 100 75 100
# of Workers' Compensation Claims Filed 29 0 22 0
# of Property Claims Filed 0 0 1 0
# of General Liability Claims Filed 4 0 1 0
# of Auto Liability Claims Filed 9 0 3 0
# of Law Enforcement Claims Filed 1 0 0 0
OUTPUTS
% of General Maintenance Work Orders Completed 97% 99% 96% 99%
# of Lost Time Injuries 1 0 2 0
EFFICIENCY
Division Budget as a % of the General Fund 2.16% 2.50% 2.42% 2.69%
% of General Maintenance Work Orders Responded to Within 24 Hours 70% 75% 67% 80%
Average % of Change to Premium for Workers' Compensation -0.03% 0.00% 2% 1%
Average % of Change to Premium for Property -0.2% 0% 0% 0%
Average % of Change to Premium for Auto Liability -0.17% -0.15% -0.15% -5%
Division Budget as a % of Water & Sewer Fund 0.84% 0.97% 0.71% 0.88%
EFFECTIVENESS & OUTCOMES
% of General Maintenance Work Orders Completed Within 72 hours 86% 100% 90% 100%
Average Customer Satisfaction With All Maintenance Services 95% 100% 98% 100%
% of Claims Filed Within 72 Hours 98% 100% 97% 100%
# of Fines Levied by Texas Workers' Compensation Commission 0 0 0 0
% of Lost Time Injuries Returned to Work Light Duty 100% 100% 100% 100%
# of Injuries that Result in No Lost Time Due to Light Duty Program 29 0 11 0

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