Page 38 - City of Westlake FY20 Budget

Section 1 Executive

Strategic Plan

The four perspectives of the plan, which were customized by the Council, are as follows:
Citizens, Students, Financial Municipal and People, Facilities,
and Stakeholders: Stewardship: Academic Operations: & Technologies:
viewed through the eyes Financial oversight; focuses on processes involves, work culture,
of our customers and effective use of that create value for the innovation, leadership,
stakeholders resources customers and governance, tools and
stakeholders technology necessary to
provide services

STRATEGIC THEMES AND RESULTS

The Council grouped this information along with the major components of our previous strategic plan and
ranked the importance of the concepts according to each area of concern. The final activity involved the
formation of our “strategic themes” for the municipal services.

Preserve and maintain a perfect blend of
Natural Oasis Town staff then constructed strategy
the community’s natural beauty.
maps for each theme, identified a
Exemplary We set the standard by delivering strategic result, populated the maps with
Service & unparalleled municipal and educational strategic objectives and created an
Governance services at the lowest cost. objective commentary document.
High Quality We are a desirable, well planned, high-
Planning, Design, quality community that is distinguished All of this sets the framework for a
& Development by exemplary design standards. comprehensive Tier One map for the
Westlake is an international educational
Exemplary municipal program of services. The
Education leader where everyone’s potential current Balance Scorecard was adopted by
is maximized. Council in September 2014.

The Town Council has worked closely with staff to adopt a management system based on the Balanced
Scorecard framework. This was developed to help the Town direct its own destiny rather than allow future
events to do so. Through sound business principles the Town is able to provide services more effectively to
the citizens of Westlake, increasing both efficiency and customer satisfaction.

Ultimately, it guides the way the Town does business and helps us determine how we should invest our
time and resources. In the budget process, this allows for increased transparency, clarity, and
accountability, providing the Town a framework for demonstrating results. The continued quality and
success of this community does not happen without the diligent effort of a committed team of residents,
businesses, community leaders, and staff. Years of consistent planning and strategic thinking has brought
Westlake where it is today.

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