Page 40 - City of Westlake FY20 Budget

Section 1 Executive

Strategic Plan

These performance measures help determine the quantity and quality of our work, as identified in our
plans. We consistently evaluate our work and review our performance quarterly because we firmly believe
that what gets measured gets done.

In addition to monitoring these performance measures, the Town of Westlake also desires the opinion of its
citizens. Every two years Westlake undertakes a broad citizen survey designed to measure government
performance and to gauge the current and future needs of residents. This survey is an incredibly useful tool
within the strategic management system, and it allows Town services to be tailored based upon citizen
attitudes. Westlake’s performance measures are evolutionary and undergo on-going review.

As we improve our ability to gather and mine data about our work, we will be able to add performance
measures to the departmental business plans as a gauge of success. These departmental efficiency and
effectiveness measures will be grouped with the appropriate outcome objective then fed into the Town-
wide scorecard to give an overall picture of the Town’s performance.

As the Town continues to develop these scorecards, measurement units, data sources, and targets will be
refined. Through quarterly performance reviews, departmental performance is documented. Trends are
also tracked over time through budget documents.

TOWN OF WESTLAKE STRATEGY MAP

Citizens, Preserve
Students & Desirability & Increase CSS
Quality of Life Satisfaction
Stakeholders

Financial Increase Increase
Financial Capacity Revenue
Stewardship / Reserves Streams

Municipal &
Maximize Encourage Increase
Transparency
Westlake’s
Academic Efficiencies & Unique Sense Accessibility &
Operations Effectiveness of Place Communications

People,
Attract, Recruit, Improve Optimize
Facilities & Retain & Develop Technology, Planning &
the Highest Quality Facilities & Development
Technology Workforce Equipment Capabilities

28