Page 215 - Southlake FY20 Budget

City Department Overview

POLICE DEPARTMEnT

Department Scorecard

% of citizens who feel very or some-
1.2.10 what safe walking in their neighbor- 96% 90% 99% > or = 90%
hood

1.3 Maximize crime prevention strategies through public education & community partnerships (PDC2) (C5)
% citizens very satisfied or somewhat
satisfied with crime prevention infor-
1.3.1 58% 75% 82% > or = 90%
mation provided by the police depart-
ment
1.3.2 Juvenile Crimes- On CISD Campus 20 10 9 < or = 5

1.3.3 Juvenile Crimes - Off Campus 8 4 3 < or = 10
1.3.4 Juvenile Welfare Incidents 17 9 11 < or = 5

1.3.4a SRO reports generated 41 20 22 < or = 20

1.3.4b SRO citations issued 0 0 0 = 0
SRO student meetings/mentoring
1.3.4c sessions 996 788 502 > or = 450
Serve our Customers 1.3.4d SRO parent meetings 335 379 375 > or = 100

1.3.4e SRO school patrol hours
2250
> or =
1300
1832
1348
Identify a Customer Service Metric
1.3.5
in progress in progress in progress in progress in progress
Enhance sense of community by providing excellent customer service and citizen engagement opportuni-
1.4
ties (C6)
% agreement that employee represent-
1.4.1 79% 85% 88% > 90%
ed City in a positive manner
% citizen agreement that employee was
1.4.2 82% 88% 91% > 90%
courteous
% citizen agreement that employees
1.4.3 returned calls within a reasonable 51% 67% 78% > 90%
amount of time
% citizen agreement that employee
1.4.4 showed pride and concern for the qual- 79% 84% 83% > 90%
ity of work
Q12 Survey: Q09 - My coworkers are
1.4.5 4% 4.22 4.39 > or = 4.50
committed to doing quality work
1.5 Deliver clear, accurate and timely information (PDC3) (C6)
Compliance w/ state law for open
1.5.1 100% 100% 100% = 100%
records response times

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