Page 311 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
INFORMATION TECHNOLOGY – PUBLIC SAFETY INFORMATION TECHNOLOGY
PROGRAM NAME
PUBLIC SAFETY
DESCRIPTION / MISSION
The Public Safety program strives to work with Police, Fire, Municipal Court and Consolidated Cities to provide an effective
partnership for technology services in the community. Primary focus is on development and implementation of computer
applications, system administration and support that will assist in delivering quality services to their customers in a secure, reliable
environment.
GOALS
• To provide installation, administration and support of Public Safety, Municipal Court and Consolidated Cities technology and
software. (Safety and Security/Financial Stability)
• To provide Public Safety and Municipal Court the technology, communications, security and integration to consolidated Cities
necessary to support interlocal agreements. (Quality Development and Revitalization)
• To provide procurement of technology consistent with City policy and State laws. (Financial Stability)
• To provide training that will allow customers to extend their knowledge in order to enhance efficiency. (Safety and Security)
• To provide financially responsible management of the division budget. (Financial Stability)
• To provide analysis, design and procurement or development of new applications and technology that are beneficial to the Public
Safety departments and Municipal Court. (Safety and Security / Financial Stability)
• To meet or exceed State mandated requirements to appropriately secure data and systems. (Safety and Security)

OBJECTIVES
• Perform regular administration and monitoring of technology to provide superior reliability and consistency.
• Maintain and monitor daily backups of Public Safety systems to ensure recoverability of data.
• Provide training for users allowing them to create reports needed to analyze data within their systems.
• Work with software vendors to maintain the availability and security of all systems.
• Research, plan and implement all Public Safety technology in an effort to achieve efficient and effective goals and objectives.
• Maintain and manage the division budget to ensure expenditures meet budgeted goals.

2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
% Of servers successfully backed up daily 90.00% 90.00% 100.00%
Goal: Financial Stability
% Of expenditures budgeted 95.00% 95.00% 95.00%
Goal: Efficient and Effective Delivery of City Services
# Of assigned personnel 2 2 2
# Of servers supported 20 16 16
# Of major software systems supported 22 16 16
# Of server upgrades performed 11 10 10
# Of major software upgrades performed 5 7 7
# Of customers trained to create and maintain reports 5 5 5
% Of hours devoted to training users 10.00% 10.00% 10.00%
% Of hours devoted to customer support 80.00% 70.00% 70.00%
% Of hours devoted to system administration 10.00% 30.00% 50.00%
% Of projects delivered on time 90.00% 90.00% 90.00%
% Of systems that maintain 99% availability 97.00% 97.00% 90.00%

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