Page 309 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
INFORMATION TECHNOLOGY – DATA NETWORK INFORMATION TECHNOLOGY
PROGRAM NAME
DATA NETWORKS
DESCRIPTION / MISSION
The data network program provides strategic planning, design, management and administration of the City's technology
infrastructure. Propose/establish enterprise technology standards and policies. To create and maintain a reliable, secure
infrastructure providing access to technological resources enhancing city staffs' ability to deliver services to citizens. To provide
and support elected and appointed officials the technology to effectively and efficiently serve the city and the citizens of North
Richland Hills. To support city initiatives to furnish citizens access to technology in designated locations.

GOALS
• To provide installation, administration and general support of network systems and software. (Financial Stability)
• To provide procurement of network-related hardware and software consistent with City policy and State laws. (Financial Stability)
• To provide financially responsible management of the division budget. (Financial Stability)
• To provide timely implementation of network systems and applications. (Financial Stability)
• To provide strategic analysis, design, and procurement of new systems. (Financial Stability)
• To apply security principles and practices to appropriately secure data and systems. (Safety and Security)

OBJECTIVES
• Maintain a secure network by monitoring equipment and servers for possible intrusive activity. This maintenance includes
applying security patches to correct vulnerabilities.
• Perform regular administration of systems to allow proactive measures to be applied before system failures can occur.
• Maintain daily backups of systems to ensure 100% of data recoverable.
• Create comprehensive plans for all new technology projects achieving the goals set in the plans to meet specified deadlines.
• Maintain and manage the division budget to ensure expenditures meet budgeted goals.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of security breaches reported 0 0 0
% Of spam blocked 99.00% 99.00% 99.00%
% Of servers kept current with virus and security patches 100.00% 100.00% 100.00%
% Of servers successfully backed up daily 100.00% 100.00% 100.00%
Goal: Financial Stability
% Of expenditures budgeted 95.00% 95.00% 95.00%
Goal: Positive City Image
% Of email downtime 1.00% 1.00% 1.00%
% Of internet downtime 1.00% 1.00% 1.00%
% Of systems that maintain 99% availability 98.00% 99.00% 99.00%
Goal: Efficient and Effective Delivery of City Services
# Of assigned personnel 2 2 2
# Of servers supported 53 54 50
# Of major software systems supported 50 52 51
# Of network switches supported 102 98 99
# Of network users supported 600 600 600
# Of email boxes supported 1,100 1,276 1,320
# Of server upgrades performed 53 49 50
# Of major software system upgrades performed 18 35 21
% Of projects delivered on time 95.00% 95.00% 95.00%

305