Page 306 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
INFORMATION TECHNOLOGY – MAJOR COMPUTERS INFORMATION TECHNOLOGY
PROGRAM NAME
MAJOR COMPUTERS
DESCRIPTION / MISSION
The Major Computer program strives to work in partnership with all City Departments to provide technology services for all HTE
applications. Primary services focus on strategic planning, development and implementation of enterprise related applications,
quality system administration and a superior level of support that will assist these departments in delivering quality services to their
customers in a secure, reliable environment.

GOALS
• To provide installation, administration and general support of the iSeries hardware, HTE software and third party vendor
applications. (Financial Stability)
• To provide or coordinate internal and external user training. (Financial Stability)
• To continually evaluate processes and trends to ensure efficiency and accuracy. (Financial Stability)
• To provide procurement of hardware and software consistent with City policy and State laws. (Financial Stability)
• To provide financially responsible management of the division budget. (Financial Stability)
• To provide timely implementation of technology applications. (Financial Stability)
• To provide strategic analysis, design and procurement or development of new applications and systems beneficial to
departments. (Financial Stability)
• To apply sound security principles and practices to appropriately secure data and systems. (Safety and Security)
OBJECTIVES
• To perform regular administration and monitoring of systems to allow for proactive measures to be applied.
• To maintain and monitor daily backups of systems to ensure that data is backed up and recoverable.
• To work with software and hardware vendors to maintain the availability and security of all systems.
• To create project plans for all new technology projects and achieve the goals and deadlines set in the project plans.
• To maintain and manage the division budget to ensure expenditures meet budgeted goals.
• To implement new technologies and projects.
• To attend HTE User’s Group annual conference to stay updated on developments.
• To assist in the gathering of data required for city, state and federal reporting.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Financial Stability
# Of users of the HTE system 220 220 220
# Of bills output 341,314 348,269 349,000
# Of payroll distribution 26 26 26
# Of HTE upgrades installed 1 1 1
% Of bills processed 100.00% 100.00% 100.00%
% Of payroll cycles completed 100.00% 100.00% 100.00%
Goal: Efficient and Effective Delivery of City Services
# Of employees (FTEs) 1.00 1.00 1.00
# Of help desk, email and oral requests 792 499 524
# Of Operating System upgrades installed 1 1 1
% Of system downtime 1.00% 1.00% 1.00%
% Of successful application upgrades 100.00% 100.00% 100.00%
% Of successful OS upgrades 100.00% 100.00% 100.00%
% Of assigned requests resolved by system administrator 100.00% 100.00% 100.00%
% Of system availability 99.00% 99.00% 99.00%
Average response time (in seconds) <1 <1 <1

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