Page 301 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
FLEET SERVICES – EQUIPMENT SERVICES FLEET SERVICES
PROGRAM NAME
EQUIPMENT SERVICES
DESCRIPTION / MISSION
The Equipment Services Division is responsible for the maintenance of vehicles and equipment except for large fire apparatus.
The division performs scheduled preventative maintenance service, unscheduled repairs, road service, and coordinates body shop
repairs and new vehicle build-outs for 346 vehicles and other pieces of equipment.

GOALS
• To ensure user departments have vehicles and equipment to perform their duties. (Safety and Security)
• To reduce engine oil waste and costs associated with preventative maintenance. (Financial Stability)
• To ensure vehicles pass the Texas Department of Public Safety annual emissions test. (Safety and Security)
• To maintain Automotive Service Excellence Blue Seal Recognition Certification. (Safety and Security)
• To evaluate ways to reduce vehicle replacement costs. (Financial Stability)

OBJECTIVES
• Coordinate preventive maintenance during off peak periods and during winter months when possible.
• Meet with user departments to discuss seasonal needs and equipment utilization.
• Continue to provide user departments with follow-up operator training for older equipment.
• Continue to utilize the oil-life monitoring systems provided on newer General Motors light duty vehicles to determine oil change
intervals.
• Conduct oil analyses to determine condition and expected life of engine oil and for preventive maintenance intervals.
• Inspect and repair vehicle emissions system when performing scheduled preventative maintenance.
• Provide staff with the resources and training to achieve ASE certifications necessary for Fleet Services to maintain the
Automotive Service Excellence Blue Seal Recognition Certification.
• Evaluate vehicles and equipment being replaced and right-size when possible.
• Evaluate refurbishing of dump truck bodies, fire equipment, and ambulance bodies.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of service calls responded by staff 429 562 550
# Of service calls contracted to wrecker company 5 8 8
# Of service calls contracted to tire service company 26 30 30
# Of preventive maintenance work orders generated 405 450 450
# Of unscheduled work orders generated 1,448 1,500 1,400
# Of staff hours involved for service calls 462 hours 558 hours 500 hours
Total # of mechanics 6 6 6
Total # of support staff 2 1 1
Annual total # of service calls 460 570 550
Annual # of work orders generated 1,853 1,800 1,800
Total # of vehicles 274 272 278
Total # equipment maintained 95 97 97
% Of service calls due to flat tires 11.00% 5.00% 5.00%
% Of service calls which require towing 4.00% 1.00% 1.00%
% Of preventive maintenance work orders 22.00% 25.00% 25.00%
% Of unscheduled work orders 78.00% 83.00% 78.00%
Mechanic to work order ratio 1:309 1:300 1:300
Mechanic to equipment ratio (1:35 recommended) 1:62 1:62 1:63
Average staff time per service call 1.0 hours 1.0 hours 1.1 hours
Average replacement years for passenger cars, light trucks 10 years 10 years 10 years
Average replacement years for heavy truck and equipment 17 years 17 years 17 years

297