Page 271 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
PUBLIC WORKS – ADMINISTRATION GENERAL
PROGRAM NAME
PUBLIC WORKS ADMINISTRATION
DESCRIPTION / MISSION
Administration is responsible for the leadership and vision necessary to effectively and efficiently direct, advise and assist the
Public Works Department staff in providing high quality public services. This includes the overall administration and supervision of
activities concerning maintenance, restoration and new construction of all public infrastructure. All plats and engineering plans are
reviewed by this department for compliance with the City’s ordinances and adopted policies. The mission for Public Works
Administration is to provide the vision and leadership for the department so that the citizens are better served, Council goals are
achieved and public infrastructure is maintained.

GOALS
• To provide administrative leadership and planning for the Public Works Operations and Engineering Divisions. (Positive City
Image)
• To evaluate and provide future planning for the maintenance and reconstruction of the City’s streets, drainage facilities, water
distribution and wastewater collection systems. (Quality Community Development and Revitalization)
• To provide quality customer service and timely responses to all requests. (Positive City Image)
• To minimize flooding of public and private property. (Safety and Security)
• To provide a positive work environment for all employees that encourages innovation, teamwork, accountability and employee
development. (Positive City Image)
OBJECTIVES
• Ensure each division budget is within adopted expenditures.
• Conduct formal staff meetings on a regular basis with division managers.
• Consistently review staffing and service levels to determine future needs.
• Comply with all Environmental Protection Agency (EPA) and Texas Commission on Environmental Quality (TCEQ) required
mandates for storm water, water testing, and wastewater flows.
• Continue the implementation of a storm water pollution prevention program as required by the National Pollutant Discharge
Elimination System (NPDES) permit.
• Respond in a reasonable time frame to requests from citizens, developers and other City departments.
• Promote creativity and innovation in all divisions of the department through an employee incentive and reward program.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Quality Development and Revitalization
# Of administrative personnel (FTE’s):
Managing Director 1.00 1.00 1.00
Administrative Secretary 1.00 1.00 1.00
Management Assistant 1.00 1.00 1.00
# Of public information notifications sent to citizens 15 17 20
# Of citizen concerns/requests received 175 150 150
% Of departmental objectives met 100.00% 100.00% 100.00%
% Of citizen concerns/requests acted upon 100.00% 100.00% 100.00%
% Of objectives completed by target date 100.00% 100.00% 100.00%
% Of citizens concerns/requests responded to within 24 hours 100.00% 100.00% 100.00%
% Of citizens concerns resolved within 48 hours 100.00% 100.00% 100.00%
Water system designation (state) Superior Superior Superior
Community rating system 7 7 7
Change in water system designation 0 0 0
Change in community rating system (+/-) +0 +0 +0

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