Page 262 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
NEIGHBORHOOD SERVICES – CODE COMPLIANCE GENERAL
PROGRAM NAME
CODE COMPLIANCE
DESCRIPTION / MISSION
The Code Compliance Division provides for the health, safety and general welfare of the community through implementation and
enforcement of local zoning, nuisance, junk vehicle and high grass ordinances. The code compliance officers proactively address
code violations. They are also charged with responding to citizen complaints, including West Nile complaints, high grass,
inoperable vehicles, illegal signs and excessive trash and debris on private property. The enforcement and compliance to city
ordinances and zoning regulations elevates the quality of life by ensuring a clean and healthy environment for the citizens and
visitors of North Richland Hills.

GOALS
• To educate citizens regarding code violations. (Positive City Image)
• To eliminate code violations. (Quality Community Development and Revitalization)

OBJECTIVES
• Increase the number of proactive inspections.
• Reduce the number of citizen complaints.
• Respond to CMO, Council and citizen complaints within 24 hours.
• Increase citizen understanding of code violations.
• Improve the appearance of neighborhoods by reducing the number of code violations.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Quality Development and Revitalization
# Of cases brought into voluntary compliance 5,000 3,160 3,300
# Of inspections per year 2 19,000 14,735 15,000
# Of Request Tracker Complaints/MyGov resolved 1,000 1,109 1,000
# Of citations issued 0 0 0
# Of probable cause affidavits completed 50 110 80
# Of cases resolved 5,400 3,328 3300
% Of voluntary compliance 94.00% 95.00% 90.00%
% Of cases issued citations 0.00% 0.00% 0.00%
% Of cases issued probable cause affidavits 0.01% 0.02% 0.02%
% Excellent or good overall appearance of the City 80.00% N/A N/A
% Of high grass- frequently or sometimes 1 48.00% N/A N/A
% Of junk vehicles- rarely or never 1 27.00% N/A N/A

1. The Citizen Survey is not performed annually. 2013/14 avail..
2. MyGov software requires each violation be entered separately

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