Page 329 - Hurst FY20 Approved Budget
P. 329
CITY OF HURST
INFORMATION 0329 INFORMATION
TECHNOLOGY FUND INFORMATION TECHNOLOGY TECHNOLOGY
Performance Measures: PY Actual CY Estimate Projected
Blacklisted Networks
N/A 25 Million 30 Million
Council Packets Posted 24 24 24
Application Upgrades 2 2 2
Server Upgrades 5 5 3
Effectiveness:
Network Operation Uptime 99.99% 99.99% 99.99%
Calls for Service per IS Employee 700 700 700
Efficiencies:
Percentage of Work Orders
Resolved Within 24 Hours 65% 65% 70%
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