Page 95 - FY2020Colleyville

Fire Department

FY 2020 Department Business Plan

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Department Description

The Fire Department is a full service all hazards Fire and EMS organization that consistently
strives to provide the most effective and efficient life safety/customer services possible. This
is achieved through prevention and safety focused messages, emergency medical services,
fire suppression and rescue operations, as well as emergency management operations and
non-emergency community activities. The Colleyville Fire Department provides the citizens
and visitors with the highest level of professional services through measured response times,
positive intervention, accessibility and education. It is the expectation of the Colleyville Fire
Department to be a well-trained, well-equipped, properly staffed emergency services
organization that is recognized for providing outstanding customer service while being fiscally
responsible. Our values are Integrity, Communication, Excellence and Transparency;
providing caring, compassionate and competent assistance in all we do.

Core Services

To successfully accomplish the needs of the citizens, the Fire Department is
responsible for the following four core services:

1. Provide Fire Rescue Operations
2.1 – Provide responsive, efficient city services
2.4 – Demonstrate stewardship of public resources
3.4 – Thoroughly plan for future capital and investments and associated costs
4.3 – Adopt best practice planning and development processes
5.2 – Support a variety of community events, concerts and celebrations

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