Page 91 - FY2020Colleyville

Performance Measures & Vital Statistics

Performance Measures FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020
Estimate Target

Achieve GFOA’s Certificate of
Achievement for Excellence Yes Yes Yes In Progress Yes Yes
in Financial Reporting

Percentage of warrants
issued after 10 business
days period from due date 99% 99% 99% 99% 99.1% 99.7%
or court date

Utility billing accuracy rate 99.8% 99.9% 99.6% 99% 99% ≥ 99.7%

Vital Statistics FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020
Estimate

Percent of ACH payments to
26% 26% 28% 30% 29% 29%
total accounts payable

Number of citations filed per 4,609 4,220 4,268
FTE 3,098 2,885 2,980

Number of citations going
N/A N/A N/A 883 1,420 1,380
into warrant status
Percentage of automatic
draft utility customers/total 16% 17% 19% 24% 22% 24%
customers
Percentage of utility
customers paying before 97% 97% 96% 97% 97% 97%
cutoff
Uncollectible utility accounts
written off at year end (water $27,178 $19,150 $22,096 N/A $24,457 $25,900
& sewer)

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