Page 93 - FY2020Colleyville
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5-Year + Outlook
Finance Administration
Finance will continue to strive for high standards of fiscal responsibility through adhering to
the reporting standards set forth by the Governmental Accounting Standards Board, as well
as applying best practices laid out by the Government Finance Officers Association (GFOA).
To that end, staff will continue to apply for GFOA awards in financial reporting.
Holding transparency and communication as crucial values, the finance staff will work to
ensure all monthly and quarterly reports present the city’s position in a clear, concise format.
Additionally, staff will work with OpenGov, the city’s vendor for online transparency, to create
informative, value-added reports for Council, staff, and all citizens of Colleyville on an ongoing
basis. These reports will be available to access on-line and in real-time.
Finally, the Finance Department will be taking over the city’s annual budget process in FY20.
Staff will maintain the city’s high standards for this process, taking care to lay out long-range
forecasts and act as advisor and facilitator between departments, City Management, and
Council. Finance staff will also make sure Colleyville’s tax rate setting process adheres to the
State’s regulates as well as Colleyville’s history of public transparency.
Utility Billing
The Utility Billing staff will utilize new automated processes to become more efficient. The
department plans to implement a citizen self-service portal to allow customers to view
their account information. This will allow the customer to access historical consumption
usage, current and past due billing history. Citizens also have the option to request
electronic billing and have the capability to make online payments.
Municipal Court
Notify: Court Notifications is a program that offers an automated way for the court to
contact multiple people, such as those with pending warrants, issued warrants,
upcoming court dates, or outstanding balances via the telephone or text. Reports can
be ran to get statistical and/or detailed feedback. Notification outcomes can be viewed
on a case-by-case basis.
The Municipal court has this project working for payment plan notification and warrant
warning notification as of July 2017. The municipal court is now in the phase of getting
this option working for calling Defendants with outstanding warrants in both the City of
Colleyville and Keller. The Municipal court will be working with Incode late summer to
fall of 2020 after the implementation of Matterhorn ODR and nCourt to have notify
generate warrant phone calls. This waiting period will allow for increased payment
options available for the Defendant once the notify call is generated to the Defendant.
Matterhorn Software: Matterhorn is a web-based online dispute and case resolution
platform that allows people to “go to court” without physically going to court. The
software is highly configurable, providing custom functionality. Police, prosecutors,
and court personnel can securely access Matterhorn on any web-enabled device. This
software will be activated as of the early part of calendar year 2020.
NCourt Processing System: The Municipal court will be implementing the new credit
card processor NCourt the early part of calendar year 2020. The changeover from ETS
processor to NCourt will allow the court to accept an expansion of credit card types
including ACH, apple pay, and goggle wallet as well as guaranteeing the funding 100%.
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This will minimize time spent for staff on credit card chargebacks and providing