Page 93 - FY2020Colleyville
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5-Year + Outlook

               Finance Administration
               Finance will continue to strive for high standards of fiscal responsibility through adhering to
               the reporting standards set forth by the Governmental Accounting Standards Board, as well
               as applying best practices laid out by the Government Finance Officers Association (GFOA).
               To that end, staff will continue to apply for GFOA awards in financial reporting.
               Holding transparency  and  communication as  crucial values, the finance staff  will work to
               ensure all monthly and quarterly reports present the city’s position in a clear, concise format.
               Additionally, staff will work with OpenGov, the city’s vendor for online transparency, to create
               informative, value-added reports for Council, staff, and all citizens of Colleyville on an ongoing
               basis. These reports will be available to access on-line and in real-time.
               Finally, the Finance Department will be taking over the city’s annual budget process in FY20.
               Staff will maintain the city’s high standards for this process, taking care to lay out long-range
               forecasts and act as advisor and  facilitator  between departments,  City Management, and
               Council. Finance staff will also make sure Colleyville’s tax rate setting process adheres to the
               State’s regulates as well as Colleyville’s history of public transparency.

               Utility Billing
               The Utility Billing  staff will utilize new automated processes to become more efficient. The
               department  plans to implement  a citizen  self-service portal  to allow  customers  to view
               their  account information.  This will  allow  the customer to access historical  consumption
               usage, current and past due billing history.  Citizens  also  have  the  option to  request
               electronic billing and have the capability to make online payments.

               Municipal Court

                      Notify: Court Notifications is a program that offers an automated way for the court to
                       contact multiple people, such as those with pending warrants, issued warrants,
                       upcoming court dates, or outstanding balances via the telephone or text. Reports can
                       be ran to get statistical and/or detailed feedback. Notification outcomes can be viewed
                       on a case-by-case basis.
                      The Municipal court has this project working for payment plan notification and warrant
                      warning notification as of July 2017. The municipal court is now in the phase of getting
                      this option working for calling Defendants with outstanding warrants in both the City of
                      Colleyville and Keller.  The Municipal court will be working with Incode late summer to
                      fall of 2020 after the implementation of Matterhorn ODR and nCourt to have notify
                      generate warrant phone calls. This waiting period will allow for increased payment
                      options available for the Defendant once the notify call is generated to the Defendant.

                      Matterhorn Software: Matterhorn is a web-based online dispute and case resolution
                       platform that allows people to “go to court” without physically going to court. The
                       software is highly configurable, providing custom functionality. Police, prosecutors,
                       and court personnel can securely access Matterhorn on any web-enabled device. This
                       software will be activated as of the early part of calendar year 2020.

                      NCourt Processing System: The Municipal court will be implementing the new credit
                       card processor NCourt the early part of calendar year 2020.  The changeover from ETS
                       processor to NCourt will allow the court to accept an expansion of credit card types
                       including ACH, apple pay, and goggle wallet as well as guaranteeing the funding 100%.
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                       This will minimize time spent for staff on credit card chargebacks and providing
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