Page 98 - FY2020Colleyville

Center (EOC), monitoring incident activities and progress. Cost recovery efforts for EOC
disaster operations is also an important function. Day to day activities for the Coordinator
often include monitoring storm warnings, potential public health issues and Code Red
activations to warn residents of specific public safety issues.

Performance Measures & Vital Statistics

* Previously reported as percentage of response times under six minutes
FY 2020
Performance Measures FY 2015 FY 2016 FY 2017 FY 2018 FY 2019
Target
Fire/Ambulance average 82% * 4:43 4:40 4:47 4:50 4:40
response time Minutes Minutes Minutes Minutes Minutes
Percentage of plans
reviewed within 48 hours 99% 99% 99% 99% 99% 99%
Percentage of fire
investigations cleared 100% 100% 100% 100% 100% 100%
within 30 days
Percentage of inspections
performed within 48 hours 100% 100% 100% 100% 99% 100%
of request

FY 2020
Vital Statistics FY 2015 FY 2016 FY 2017 FY 2018 FY 2019
Estimate

Fire related responses 542 566 610 571 556 686

Service related responses 152 180 191 188 234 190

EMS related responses 959 1037 967 1002 1004 847

Ambulance billing revenue $354,239 $388,803 $318,738 $399,673 $390,541 $374,738

Percentage of billed
services recovered 29% 31% 59% 59% 55% 53%
Total number of volunteer
hours from CFAAA & Rehab 672.5 491.75 482 491 490 488
Team
Community Fire Prevention 125 122 118 132 140 138
Events

Average hours of training 134.77 166 170 177 185 210
per employee

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