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roundtable meetings, posting bulletins at the front counter, community outreach (HOA
meetings, speaking to various community groups) and utilization of other citywide
communication vehicles such as newsletters.

The department recently installed a touch-screen monitor in the reception area that allows
citizens, customers, and staff to access the City’s interactive map. This has increased the
department’s ability to serve and communicate with all who enter our doors.

4. Manage and oversee the development process

4.3 – Adopt best-practice planning and development
processes

The development review process involves multiple
departments that contribute to the review of various
applications and types of development. With this in mind,
process execution is only as good as the process itself and,
likewise, a process can only be effectively executed if the
proper resources are in place to ensure consistent execution.
The community development department plays an integral
role in management of the development process and its
execution.

In order to stay up to speed
with community
expectations, resources and
development activity, two
development process reviews have been completed within the
past seven years. Both reports contain many
recommendations for process improvement that have been,
and are being implemented.

Moving forward, processes and resources related to the
development process must remain in a constant state of
review in order to remain consistent with community
expectations regarding quality of development and overall
resources dedicated to this service delivery function.

The State of Texas passed a bill in 2019 that requires
development related applications to be processed and
approved in an expeditious timeline. The submittal calendar has been modified to
accommodate the approval of submitted cases as required by the bill.

5. Urban Forestry

4.1 – Protect Colleyville’s semi-rural character
4.3 – Adopt best-practice planning and development processes
5.1 – Create and sustain an identifiable Colleyville brand

The Community Development Department understands that the presence of mature trees
throughout the city are unique and important assets to our community. Urban forestry, the

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