Page 153 - City of Bedford FY20 Approved Budget
P. 153
Fund: General
Department: Support Services
Division: Information Technology
PERFORMANCE MEASURES
ACTUAL TARGET PROJECTED TARGET
Indicator
17/18 18/19 18/19 19/20
INPUTS
# of User-Based Computers 490 490 473 502
# of Desktop Telephone Instruments 600 600 318 335
OUTPUTS
# of Service Requests 2,200 2,200 1,200 1,200
EFFICIENCY
% of Service Request Cleared Within 24 Hours 99% 99% 91% 95%
Division Budget as a % of the General Fund 3.63% 2.54% 2.58% 3.30%
EFFECTIVENESS & OUTCOMES
Threats Blocked at User Workstation NM 1,200 1,200 1,200
NM - New Measure 128
