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Internal Service Funds

Scorecard
Communication Services Fund FY 2017 FY 2018 FY 2019 FY 2020
Key Measures Actual Actual Estimate Target
Fire P1 and P2 Calls Dispatched within 25 Seconds
(average) 18.80 17.90 13.85 25.00
Police E and P1 (emergency) calls dispatched within 2
minutes (average) 2.59 2.61 1.90 2.00
9-1-1 calls answered within 10 seconds 88.47% 89.36% 93.51% 90%
Police E and P1 (emergency) calls dispatched within
120 seconds 76.94% 79.65% 82.1% 80%
Workload Measures
9-1-1 Dispatch Center Calls for Service (Calls from 9-1-
1 Phone Switch) 383,807 377,656 369,000 430,000
Police Calls for Service Handled and Processed by PD
Dispatch 321,964 336,954 328,000 325,000
Emergency Calls 1,368 1,131 1,000 1,750
Priority 1 Calls 81,009 78,102 75,000 90,000
Priority 2 Calls 58,900 57,377 54,000 52,000
3
Priority Calls 180,687 200,344 197,000 180,000
Officer Initiated (not included in total) 153,032 59,705 61,000 110,000
Ambulance Dispatched Calls for Service 54,552 55,366 57,000 47,500
Fire Dispatched Calls for Service 45,925 46,707 46,000 40,600
Fires 3,596 3,794 3,000 3,800
Emergency Medical Service 36,481 36,560 37,000 32,500
Other 5,848 6,353 6,000 4,300
Dispatched Animal Services After-Hours Calls for
Service 640 668 1,000 750

Communication Services Fund

Actual Budgeted Estimated Adopted
FY 2018 FY 2019 FY 2019 FY 2020
Administration $ 1,529,456 $ 1,695,535 $ 1,695,213 $ 1,735,137
Dispatch 8,553,173 9,329,036 9,102,203 9,281,566
TOTAL $ 10,082,629 $ 11,024,571 $ 10,797,416 $ 11,016,703

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2018 FY 2019 FY 2019 FY 2020
Authorized Positions 111 111 111 111

Personnel Services 7351248.722 $ 8,038,019 $ 7,820,081 $ 8,152,589
Operating Expenses 2731380.278 2,986,552 2,977,336 2,864,114
Capital Outlay 0 - - -
TOTAL $ 10,082,629 $ 11,024,571 $ 10,797,416 $ 11,016,703

2020 Adopted Budget and Business Plan 199 City of Arlington, Texas