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DEPARTMENT / DIVISION FUND
FACILITIES/CONSTRUCTION MGMT – FACILITY SERVICES FACILITIES/CONSTRUCTION MGMT
PROGRAM NAME
CUSTODIAL SERVICES
DESCRIPTION / MISSION
The Facility Services Custodial Division is responsible for cleaning approximately 204,329 square feet of 11 City owned facilities.
Through daily routine cleaning, inspections and restroom / break room supply replenishment, Facility Services ensures that all the
facilities are kept clean, sanitized, comfortable and safe for the public and City Staff.

GOALS
• To maintain and improve the quality of the custodial services. (Efficient and Effective Delivery of City Services)
• To improve the knowledge and skills of custodial supervisor and staff by improving effectiveness and efficiency. (Efficient and
Effective Delivery of City Services)
• To continue incorporating Green cleaning into our programs. (Efficient and Effective Delivery of City Services)
• To continue to evaluate our service level and needs. (Efficient and Effective Delivery of City Services)
• To keep on the job injuries to a minimum. (Efficient and Effective Delivery of City Services)
• To better educate employees on City and Departmental policies and procedures. (Efficient and Effective Delivery of City
Services)

OBJECTIVES
• Track deficiency work orders in TMA’s facility management software to measure problem areas.
• Continue to have custodians certified through Cleaning Management Institute.
• Continue training on various topics, which include safety, skill improvement and Green cleaning.
• Green cleaning seminars for supervisor.
• Continue incorporating Green cleaning products into our cleaning program.
• Vendor (Green cleaning) product and equipment training for custodial staff.
• Continue the esafety online training.
• Continue to conduct meetings on City and departmental policies and procedures.

2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Efficient and Effective Delivery of City Services
# Of custodial maintenance employees (FTEs) 4.00 5.88 5.88
Contract Service Fees $ 58,326.00 $63,364.00 $63,364.00
% of safety training completed 36.00% 100.00% 100.00%
# Of employee hours off due to on the job injuries 0.00 0.00 0.00
Total square feet cleaned by custodial staff (FTE) 144,006 sq. ft. 144,006 sq. ft. 144,006 sq. ft.
Total square feet cleaned by contract service 60,323 sq. ft. 60,323 sq. ft. 60,323 sq. ft.
Total # of facilities cleaned (FTE) 5 5 5
Total # of facilities cleaned by contract service 6 6 6
Total # of restrooms cleaned (FTE) 62 62 62
Total # of restrooms cleaned by contract service 21 21 21
Total # of deficiency work orders reported 16 30 30
Average # of restrooms cleaned per employee 16 11 11
Average square feet cleaned per employee (FTE) 36,001 sq. ft. 24,490 sq. ft. 24,490 sq. ft.
Average cost per square foot cleaned by contract service $0.97/sq. ft. $1.00/sq. ft. $1.00/sq. ft.

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