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DEPARTMENT / DIVISION FUND
FACILITIES/CONSTRUCTION MGMT – FACILITY SERVICES FACILITIES/CONSTRUCTION MGMT
PROGRAM NAME
HVAC SERVICE / MAINTENANCE
DESCRIPTION / MISSION
The Facility Services Division is responsible for maintaining 774 independently operated Heating, Ventilating and Air Conditioning
(HVAC) systems for 22 City owned facilities. Through the use of an effective preventive maintenance program and employee
training, Facility Services ensures that all City owned facilities are kept efficient, comfortable and safe for use by the public and
City staff.

GOALS
• To reduce the number of unscheduled HVAC work orders. (Efficient and Effective Delivery of City Services)
• To continue use of the HVAC preventive maintenance program maximizing the life and efficiency of the equipment. (Efficient and
Effective Delivery of City Services)
• To continue improving the skills of the Maintenance Technicians in the field of HVAC and Generators. (Efficient and Effective
Delivery of City Services)
• To better educate employees on City and Departmental policies and procedures. (Efficient and Effective Delivery of City
Services)
• To keep job injuries at zero. (Efficient and Effective Delivery of City Services)
OBJECTIVES
• Use TMA facility management software to ensure proper preventive maintenance of HVAC equipment.
• Schedule a more effective routine maintenance program of HVAC equipment using TMA facility management software.
• Cross train Maintenance Technicians in HVAC field and continue training the HVAC technician.
• Continue to conduct staff meetings on team work and R-Spirit Core Value Program.
• Continue to conduct staff meetings on City and Departmental policies and procedures.
• Continue the esafety online training program.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Efficient and Effective Delivery of City Services
# Of unscheduled HVAC work orders 244 300 300
# Of in-house preventative maintenance work orders 17 1,407 1,407
# Of contracted preventive maintenance work orders 256 1,228 1,228
# Of contracted repair work orders 3 10 10
# Of unscheduled HVAC work orders completed same day 185 225 225
# Of unscheduled HVAC work orders completed within 2 days or
less 181 255 255
% Of safety training complete 10.00% 100.00% 100.00%
# Of employee hours off due to on the job injuries 0.00 0.00 0.00
Total # of facilities with HVAC equipment 22 22 22
Total # of HVAC technicians 1.00 1.00 1.00
Total # of HVAC systems 774 774 774
% Of unscheduled HVAC work orders completed same day 76.00% 75.00% 75.00%
% Of unscheduled HVAC work orders completed within 2 days or
less 84.00% 85.00% 85.00%
% Of work orders that are preventative maintenance 53.00% 89.00% 89.00%

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