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DEPARTMENT / DIVISION FUND
LIBRARY – TECHNICAL SERVICES GENERAL
PROGRAM NAME
TECHNICAL SERVICES
DESCRIPTION / MISSION
The Technical Services Division organizes and manages the Library’s collections to enable Library patrons to effectively locate
and access Library materials. Functions of Technical Services include ordering and receiving all Library materials; cataloging,
classifying, and preparing materials for circulation; maintaining the quality and accuracy of the Library’s bibliographic database;
administering the Library’s automated systems; and providing guidance to collection selectors. The Acquisitions Clerk also
maintains financial and accounting procedures for the Library.

GOALS
• To provide exemplary customer service to all. (Positive City Image)
• To maintain current and accurate collections that meet the "Exemplary" benchmark of Standards for Texas Public Libraries.
(Positive City Image)
• To provide rapid access to new materials added to the collection by ordering, cataloging, and processing them in an efficient and
cost effective manner. (Efficient and Effective Delivery of City Services)
• To equip public service divisions with data and tools to develop a collection that supports literacy in all forms. (A Sense of
Community)
• To evaluate and maintain the collection for maximum relevancy and attractiveness. (Positive City Image)
• To manage the Library’s automation system so it continually provides effective data about the collection. (Efficient and Effective
Delivery of City Services)

OBJECTIVES
• Maintain rapid turnaround time for processing of Library materials from receipt to addition to the collection: 24 hours or less for
high demand materials and two weeks for all other materials.
• Utilize spending targets and monthly reports to sustain an effective purchasing process for acquiring Library materials.
• Identify collection development tools and training opportunities for selectors.
• Sustain a schedule of routine collection evaluation and maintenance.
• Maintain an accurate and current online catalog of Library materials so patrons can identify resources to support personal
literacy goals.
• Repair worn and damaged items when possible to enhance their visual appeal and minimize replacement costs.

2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Positive City Image
# Of new items processed for the collection 15,679 15,700 15,700
# Of items repaired and returned to the collection 5,254 3,900 3,900

Goal: Efficient and Effective Delivery of City Services
Annual collection turnover rate vs. Texas average of 2.98 3.84 4.24 4.24
Items borrowed per capita vs. Texas average of 4.85 11.21 12.18 12.18
Cost savings through media materials repairs $24,780 $26,000 $26,000

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