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DEPARTMENT / DIVISION FUND
LIBRARY – PUBLIC SERVICES GENERAL
PROGRAM NAME
GENERAL SERVICES
DESCRIPTION / MISSION
Library General Services is responsible for implementing policies and procedures established under the leadership of the City
Council, Library Board, and City Administration. The Library Director administers budget expenditures, supervises and evaluates
operational divisions, provides professional guidance to staff, maintains a positive public image, and establishes policy.
Responsibilities include planning, directing, coordinating, and evaluating all Library areas of responsibility.

GOALS
• To provide exemplary customer service to all. (Positive City Image)
• To plan, implement, market, and manage literacy classes, events, and outreach. (A Sense of Community)
• To attract new patrons to the Library. (A Sense of Community)
• To direct classes, events, access to technology, and expand community engagement opportunities that provide a dynamic
learning environment. (A Sense of Community)
• To achieve "Enhanced" benchmark for Administration Standards of Standards for Texas Public Libraries . (Efficient and Effective
Delivery of City Services)
• To ensure that staff has the support, motivation, knowledge, skills, and abilities to perform effectively. (Efficient and Effective
Delivery of City Services)
• To assess the effectiveness of Library services, collections, classes, and events. (Efficient and Effective Delivery of City
Services)

OBJECTIVES
• Attract new library patrons through Library and The Maker Spots services, collections, classes, and events.
• Design, implement, and manage Library goals, outcomes, services, classes, and events.
• Increase Library outreach and marketing efforts incorporating off site visits, social media, and an enhanced mobile presence.
• Increase the number of active Library cardholders and attendees to Library classes and events.
• Review, revise, and adopt Library policies and procedures to meet community needs and standards.
• Provide at least one continuing education opportunity for all staff members.
• Develop and conduct formal and informal teambuilding programs for Library staff.
• Develop and conduct assessments of Library services, collections, classes, and events.

2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Positive City Image
% Of NRH residents who say Library service is “excellent” or
“good” 1 97.00% 1 97.00% N/A
Goal: Sense of Community
# Of visits to the Library 256,827 265,000 272,950
# Of Library visits per capita vs. Texas average of 3.49 3.76 3.88 4.00
# Of newly registered cardholders 4,534 4,800 4,945
# Of programs offered 1,120 1,200 1,200
# Of circulations 764,520 765,000 770,000

1 2015 Citizen's Survey Results

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