Page 274 - Cover 3.psd

DEPARTMENT / DIVISION FUND
NEIGHBORHOOD SERVICES - ANIMAL SERVICES GENERAL
PROGRAM NAME
ANIMAL ADOPTION AND RESCUE
DESCRIPTION / MISSION
Animal Services is responsible for responding to all calls for animal related calls for service including pets, wildlife, livestock and
exotics; actively investigating all cruelty allegations toward animals; enforcing all City and State laws pertaining to animals;
handling nuisance calls concerning stray animals; excessive barking; nuisance by odor; responding to animal bite complaints;
supervising quarantine procedures as set forth in State law; operating pet cremation services; providing adoption services both at
shelter and through off-site adoption services; providing education and public relations programs to the community and promote
responsible pet ownership including spay/neuter & low cost assistance programs.

GOALS
• To ensure animals are treated humanely but are not a nuisance or a safety risk to the public. (Safety and Security)
• To provide a safe, healthy and humane shelter for stray animals. (Efficient and Effective Delivery of City Services)
• To reduce the number of animals euthanized solely for a treatable illness, injury or lack of space by returning pets to owners and
increasing adoptions. (Efficient and Effective Delivery of City Services)
• To educate citizens to services provided by the North Richland Hills Animal Adoption & Rescue Center. (Positive City Image)
• To promote good will in the community, encourage responsible pet ownership and encourage financial support for the NRH
AARC. (Positive City Image)

OBJECTIVES
• Continue to respond to emergency calls (Priority 1 – Human in Danger, Priority 2 – Animal in danger) within 60 minutes of call
dispatched.
• Continue to strive to reduce the number of animals entering the shelter per year by promoting city registration and responsible
pet ownership education.
• Continue our efforts to reduce euthanasia of adoptable dogs and cats, by increasing the number of adoptable dogs and cats not
euthanized from 78% to 82%.
• Increase public awareness of responsible pet ownership & shelter events.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of responses to calls for services 4,543 4,121 4,100
# Of emergency calls (respond with in 60 min.) 106 87 100
Average response time to priority calls (in minutes) 12:00 mins 12:00 mins 12:00 mins
Goal: Efficient and Effective Delivery of City Services
# Of deceased animal calls 671 498 550
# Of wildlife calls 568 461 550
# Of barking calls 208 307 240
# Of total animals handled 1 2,763 2,804 2,800
# Of live adoptable dogs & cats handled 1,938 2,033 1,950
# Of online requests through CivicPlus 184 223 185
# Of pet registrations 2,481 2,857 2,600
% Dogs & cats adopted 38.00% 48.00% 40.00%
% Dogs & cats returned to owner 22.00% 23.00% 24.00%
% Adoptable dogs and cats not euthanized 78.00% 79.00% 80.00%
% Of people polled that frequently/sometimes saw dead animals in
the roadway 3 N/A 20.00% N/A
% Of people polled that frequently/sometimes saw stray animals in
the city 3 N/A 35.00% N/A

1. Includes all live and dead animals, livestock, pocket pets, reptiles, etc.
2. The Citizen Survey is not performed annually. 2013/14 avail..

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