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DEPARTMENT / DIVISION FUND
NEIGHBORHOOD SERVICES – CONSUMER HEALTH GENERAL
PROGRAM NAME
CONSUMER HEALTH PROGRAM GOALS
DESCRIPTION / MISSION
The Consumer Health Division protects the health of the public through routine inspections, education, monitoring and
enforcement of all food establishments, child care facilities, public/semi-public pools and waste haulers, as well as providing
educational classes, and vector control and monitoring for the presence of mosquito-borne illness.

GOALS
• To ensure that every regulated food service establishment, child care facility, public/semi-public pool and waste hauler is safe
and sanitary. (Safety and Security)
• To provide education and outreach for all regulated businesses as well as NRH citizens (Safety and Security)
• To decrease vector-borne illness by monitoring, responding, and educating on preventative measures (Safety and Security)
• To provide streamlined permitting for all businesses. (Efficient and Effective Delivery of City Services)

OBJECTIVES
• To complete 100% of required food establishment, child care, and public/semi-public pool inspections annually.
• To provide Food Handler and Child Care training to NRH businesses and provide community outreach on water safety, mosquito
control and prevention of vector-borne illness, and food safety.
• To set 7 gravid mosquito traps weekly throughout the City of NRH during the months of April through November.
• To invoice and renew permits of all regulated facilities with a maximum 90 day turnaround.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of inspections performed (all programs) 1,720 1,900 1,950
# Of follow-up inspections performed (all programs) 231 240 250
# Of food establishment inspections completed 1,118 1,200 1,250
# Of pool inspections completed 476 650 675
# Of child care inspections completed 79 80 82
Average # of inspections per staff member per day 2.60 2.40 2.50
% Food est. Inspections completed (per State Law) 95.00% 100.00% 100.00%
% Food est. Inspections completed (per NRH Policy) 81.00% 100.00% 100.00%
% Pool inspections completed (per NRH policy) 65.00% 100.00% 100.00%
% Child care inspections completed (per NRH Ordinance) 100.00% 100.00% 100.00%
# Complaints received about regulated businesses 63 60 58
# Probable cause affidavits issued against regulated businesses 3 2 2
# Confirmed food borne illness cases 0 0 0
# Of classes provided (all programs) 1 29 10 12
Average # participants per class (all programs) 12 14 15
# Of outreach events worked 19 20 20
Average # citizens reached per outreach event 2 not tracked 35 40

# Of gravid mosquito traps submitted to Tarrant County (2017) 3 185 190 195
Average # work hours per gravid mosquito trap placement 1.70 1.60 1.50
% Gravid mosquito traps positive for West Nile Virus 11.40% 10.80% 10.50%
# Human cases of West Nile/other vector-borne illness 2 1 1

Goal: Efficient and Effective Delivery of City Services
# Of permits issued (all programs) 633 640 645

1. State law requiring Food Handler Card reciprocity, requirement for program standardization
June 2015 significantly decreased class attendance. Fewer classes offered FY 17-18 due to lack
of participation. Includes Child Care classes and Pre-Season Pool Safety Classes.
2. New for FY 17-18; not tracked in FY 16-17
3. Trapping season April - November 2017.

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