Page 169 - FY 19 Budget Forecast 91218.xlsx

FIRE DEPARTMENT
ADMINISTRATION DIVISION (100-350-01)

DEPARTMENT DESCRIPTION:
The Keller Fire Department’s Administration Division consists of six employees including: Fire Chief, Deputy Chief,
Training Officer, Fire Marshal, Fire Inspector and Administrative Secretary. The Fire Chief provides direct supervision of
the department’s three Operations Battalion Chiefs, the Deputy Chief assigned to the Administration Division, and the Fire
Marshal. In addition to providing direct oversight and leadership for the department, the Fire Chief also serves as the
community’s Emergency Management Coordinator. The Deputy Chief provides direct supervision for civilian administrative
staff positions within the division, manages the department’s Emergency Medical Services and training activities, and
coordinates with the department’s Medical Director, a contracted physician ensuring quality control over our EMS
providers as well as patient care protocols. The Deputy Chief also serves as the community's Assistant Emergency
Management Coordinator. The Training Officer serves as the fire training coordinator for the department as well as the
department’s accreditation manager. The Administrative Secretary is a civilian position within the department whose role is
to serve as the primary focal point for citizen questions, employee issues, and coordination of the financial transactions
necessary to maintain the fire protection system legally and ethically under City, State, and Federal directives. The Fire
Marshal directs the efforts of the Fire Prevention Division and provides supervision to the department’s Fire Inspector. The
Fire Marshal and Fire Inspector work closely with the city’s Development Review Committee to ensure compliance with all
fire code issues. The fire prevention staff is vital within a system that keeps developers, builders and business owners
apprised of code requirements during construction to ensure life safety systems and code-mandated requirements are
met.

DEPARTMENT/DIVISION GOALS:
1. Participate in the Texas Fire Chiefs Association Best Practices Program and maintain agency recognition by
continuously reviewing and comparing current department operations with the twelve performance areas identified within
the program.
2. Expand current fire safety and injury prevention programs, as identified by comments within the 2016 citizen survey,
through the development of a community outreach program and interaction with stakeholders within the community, civic
groups, and the school district.
3. Review, revise, and implement Employee Development and Succession Planning programs within the department to
provide a career progression template for current and future members to follow for career advancement and to establish
continuity within the department.
4. Review and revise response benchmarks established by the department through the Best Practices Program that are
utilized as performance measurement indicators for the department.
5. Continue to annually review and revise departmental policies and procedures to ensure they are current and meet the
dynamic nature of the fire service.
6. Begin the preparation process to seek national accreditation for the department through the Center for Public Safety
Excellence Accreditation Program administered by the Commission on Fire Accreditation International.

DEPARTMENT/DIVISION OBJECTIVES:
1. Provide consistent and excellent customer service to the citizens of Keller, members of the department, and the
employees of the City of Keller.
2. Ensure the proper efficient, ethical and effective utilization of City of Keller resources for life safety and quality of life for
the community’s citizens, visitors and business owners.
3. Continuously review, update, and communicate the mission of the department to ensure adherence to the department’s
core values of Pride, Community, Service, Preparation, Prevention and Education.
4. Continuously review, and update as necessary, the department’s plan for quality improvement through the use of
performance measures.
5. Aggressively seek, apply for, and administer grant funding from outside funding sources.
6. Encourage private and public partnerships to ensure quality training opportunities, fire safety programs, and improved
quality of life within the City of Keller.
7. Maintain positive liaisons with neighboring communities and fire services organizations locally, regionally, and nationally
to keep abreast of developments affecting the City of Keller and its emergency services.
8. Ensure that our staff, both administratively and operationally, receives the high quality training to maintain a state of
readiness to meet the needs of our community and our commitment to our regional emergency services obligation as well
as to maintain our current Insurance Services Organization (ISO) 2 Rating and Best Practices Recognition status.
9. Continuously analyze the current and future needs of the department.

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