Page 289 - Fort Worth City Budget 2019

Internal Service Funds

pumps, a first for the City Fuel division. Further a propane station was also constructed providing alternative fuel
needs for the area.

Customer Service Index: PM Fleet services completed a 95%+ overall customer and repair satisfaction index with
over 500 completed surveys. An all-time high for satisfaction and survey number.

Fleet Software Management Solution: FASTER fleet is in the final stages of complete integration providing a 21st
Century fleet servicing tracking and planning platform.

FY2019 DISCUSSION

The FY2019 Adopted Budget includes an increase of $3.1M in revenue due to fluctuation of charges associated
with fuel prices and outside repair expenses. The increase of revenue will be offset by the related increase of
$3.1M in expenditures.

HORIZON ISSUES
The following issues for FY2019 are expected to result in some level of budgetary and/or operational impact over
the next one to five years. The issues listed are often in the preliminary or problem identification stage, could pose
significant resource allocation challenges in the near future, and/or adequately addressing the issue will require
some sort of City Council action/decision.

FASTER Web Upgrade: The FASTER Fleet Management System will be upgraded from a client server program to a
Web based program. The upgraded system will make the following improvements to the fleet management
system: more flexible and robust reporting, better asset management with pictures of each vehicle viewed on
work orders and asset records, role based permissions for more specific system controls, easier maintenance of
the system from one server rather than 300+ client users and the system will be accessible from mobile devices
(i.e. tablets, laptops and remote computers). Implementation and conversion is in the final stages with anticipated
rollout for December 2018. FASTER upgrade will require updated IT solutions and reporting along with hardware
and software changes, including touch screen abilities, tablet and mobile phone usage, and updated reporting
needs.

North Service Center completion: The new North Service Center opened in the later part of May 2018. The service
center has a new fuel island with ten dispensers (four for unleaded and six for diesel/diesel exhaust fluid). A
Propane fuel site is also included at the fuel island. Additional phase(s) of the fleet maintenance facility will be
submitted for future Bond election(s). This facility will be needed to maintain the number of vehicles that the city
will own when the service center is completed in the next decade. Future plans could also include expansion of
technician group along with added second shift.

Equipment and Diagnostic Upgrades: Fleet services is working to identify and replace equipment which can
improve safety and efficiency. Equipment replacement needs include updating: equipment lifts, diagnostic
equipment for multiple manufacturer support, updated inspection processes, A/C and Tire changing equipment,
and updated alignment and general replacement of aged equipment.

Fuel Tank and Equipment Upgrades: With ongoing development of an automated fuel system, many new
technologies are being added to provide further support for departments and reduction of administrative needs.
Pump Volumizers, existing tank replacement, OPW reporting equipment, and additional department fueling needs
and storage, are currently being reviewed and updated.

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