Page 340 - City of Arlington FY19 Adopted Operating Budget

Champion Great Neighborhoods

Goal 2: Expand and Enhance the City’s Image
Objective 1: Promote Community Engagement
Project Performance Measure(s) City Service Team (Department)
CGN Community Connections Contact Hours for Community Neighborhood Services (Library)
2.1.4 Connections
Summary:

Community relationships play a vital role in the success of Community Contact Hours
the Library Department and the City. In FY 2018, the 450
Library Department will formalize community connection
400
expectations for various staff positions to emphasize the
importance of engaging with citizens and organizations 350
outside the library building. It is important for library staff 300
to create and nurture relationships to better understand
250
and meet community’s needs. Library staff will act as
advocates to communicate Library and City resources. 200
150
Update: 100
In the 4th quarter, Library staff continues to reach out to 50
the community to share information about City and Library
services. Group tours at the Downtown Library continue 0
well after the Grand Opening. It is evident that the 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
community is excited about the new library and the
various features. Contact hours were up as the Summer
Reading Club was in full swing and the opening on the new
library location. While this year went very well, this
performance measure will be continued in FY 2019 to help
nurture and bolster the relationships built in FY 2018.

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