Page 339 - City of Arlington FY19 Adopted Operating Budget

Champion Great Neighborhoods

Goal 2: Expand and Enhance the City’s Image
Objective 1: Promote Community Engagement
Project Performance Measure(s) City Service Team (Department)
CGN Service Enterprise Certification Increase Volunteer Service Hours Neighborhood Services (Code
2.1.3 Compliance)
Summary:

Volunteers play an essential role in the success of Animal Services Volunteer Hours
the shelter. The volunteers provide assistance to 20,000
staff and the public with tasks, such as kennel
cleaning, animal socialization and running Meets 15,000
and Greets. They also help with more intricate
responsibilities such as working at off‐site 10,000
adoptions, taking photographs for the website,
offering Grief Sessions to the public, and fostering.
5,000

During FY 2017, Animal Services began work on the
Points of Life grant project for the purpose of 0
applying and becoming Service Enterprise Certified FY FY FY FY FY FY FY FY
during FY 2018. Cities that operate as a certified 2011 2012 2013 2014 2015 2016 2017 2018
Service Enterprise effectively address the needs of
the community and better utilize and leverage
volunteers and their skills, thus achieving an
effective volunteer management model. During FY
2018, the department plans to: 1) complete all steps
on the action plan created in FY 2017, 2) complete
the application process to become Service
Enterprise Certified and 3) increase the recruitment
of skilled volunteers.

Update:
Animal Services continues to increase volunteer
participation operating as Service Enterprise
Certified. Volunteer hours increased by 11% in FY
2018 (15,576) over FY 2017 (14,024).

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