Page 211 - City of Arlington FY19 Adopted Operating Budget

Internal Service Funds

Scorecard
Information Technology FY 2016 FY 2017 FY 2018 FY 2019
Key Measures Actual Actual Estimate Target
E-mail system availability 99.9% 99% 99% 99%
File server availability 99.89% 100% 99% 99%
GIS system availability 99.96% 99.94% 99% 99%
Website availability (including Arlingtontx.gov and
Arlingtonpd.org) 100% 100% 99% 99%
Network uptime 99.91% 98.45% 99% 99%
Amanda availability New Measure in FY 2018 99% 99%
Kronos availability New Measure in FY 2018 99% 99%
Email Phishing/Snag Rate New Measure in FY 2018 8% 8%
Helpdesk abandon rate New Measure in FY 2018 7% 5%
IT PMO Project Completion/Budget New Measure in FY 2018 70% 70%

Information Technology Fund Expenditures

Actual Budgeted Estimated Adopted
FY 2017 FY 2018 FY 2018 FY 2019
Administration $ 416,956 $ 504,185 $ 516,839 $ 476,084
Project Management 1,077,749 1,009,660 1,025,016 879,157
Infrastructure 142,785 202,909 209,495 164,358
Business Development 596,382 612,983 636,000 642,694
Software Services 2,552,061 2,669,629 2,682,607 2,799,164
Network Support 1,749,332 1,886,018 1,814,415 1,895,753
Server Support 3,205,711 3,457,188 3,391,088 3,021,679
Customer Support 3,154,895 3,202,854 3,159,666 3,233,270
IT Security 512,985 513,733 513,733 713,733
IT Projects 601,578 550,000 549,366 1,368,610
TOTAL $ 14,010,434 $ 14,609,159 $ 14,498,226 $ 15,194,502

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2017 FY 2018 FY 2018 FY 2019

Authorized Positions 58 58 58 58

Personnel Services $ 6,646,584 $ 6,930,621 $ 6,826,536 $ 7,182,812
Operating Expenses 7,363,850 7,678,538 7,671,690 8,011,690
Capital Outlay - - - -
TOTAL $ 14,010,434 $ 14,609,159 $ 14,498,226 $ 15,194,502

2019 Adopted Budget and Business Plan 196 City of Arlington, Texas